Graham
Greene’s novel describes an intelligence operative, married to a black African
woman he spirited away whilst he was a field operative, who, in repulsion at the
attitudes of his closeted commuterville, ends up a traitor. The novel, one of Greene’s entertainments,
the phrase he used to describe his lighter works where he plays to the chorus,
focuses on the department’s hunt for their leak and a contrast between a
logical, systematic approach and the irrational humanity of individuals: the human factor.
Greene was
probably trying to understand his friend and wartime mentor Kim Philby’s
defection to the Russians. Philby was
one of the Cambridge Four and had risen to the upper echelons of British
intelligence services despite working for the Soviets all along. Greene, and indeed a large proportion of the
country, was wondering what drives a human to act in such a way.
Much of the
work I get paid to do – as opposed to this sort of work where I spend my time
failing to make a living – centres around teaching an awareness of human
factors amongst skilled professionals in stressful situations. We look at human factors to mean
non-technical skills, encompassing a wide range of issues from communication,
leadership, situational awareness, bias judgement, a fixation on the wrong
problem and how restrictions on our bandwidth, our capacity to process and
understand information, is influenced by our environment.
For
example, why don’t you watch the following video:
See what I
mean? The instruction says do one thing,
so your wider context fails. Human error,
how we screw up: We can’t prevent it, so how do we cope with mistakes and how do
others around us anticipate and compensate for them?
I’ve been
using many of the human factor analogies as I teach my girlfriend to
drive. I’ve talked about making the
motor skills of driving – changing gear, operating the windscreen wipers –
automatic so that her bandwidth is freed up for more complex analytical
processes, like whether that cyclist is going to jump the lights, or if the
positioning of the 4x4 with the tinted windows and the system up means he’s
likely to try and cut back into our lane.
Cognitive judgements made for the benefit of the team (other road users)
– do you pull out or wait until the road is clear? Keep the traffic flowing or get there
thirty-two seconds quicker? I’m not
entirely sure it’s helping, but it beats answering every time she asks “why”
with “because that’s what you do.”
What this
analysis of the hows, whys and whereforths of human error doesn’t focus on is
the confused instinct of the heart. The
emotional thoroughfare which can be even more irrational than stress. It can overrule distractions and obliterate preconceptions. The emotional surge takes decisions governed
purely by what doesn’t even necessarily feel right, just warm and fuzzy. Knowing you’re doing the wrong thing and
still doing it anyway? That’s probably
what Greene was trying to comprehend.
My
girlfriend and I are spending a lot of time being directed by our urges at the
moment. We are – despite my misgivings
about betraying my principals – looking for a house to buy. My concerns are twofold. Firstly, my high minded adherence to the
notion of all property being theft is, as you’ve probably guessed, a bluff designed
to beat back those who “feel sorry” for me still renting in my thirties. I don’t truly believe in a socialist utopia,
although neither do I subscribe to the notion that rent money is “dead
money.” It’s a very fair exchange of
services, I pay someone and they give me a place to live. However, I do feel that my generation’s
feverish desire to own a flat has caused a situation where – in London at least
– property becomes less of a place to live and more some sort of
investment. The idea of paying off your
mortgage to make your old age easier is no longer acceptable; instead you have
to have gained a theoretical £100 grand every four years so you can laugh at
those younger and poorer than yourself. We
don’t seem to have learnt the 2008 lessons that fragile greed can bring
disaster. By jumping on the bandwagon,
battering aside the fellow at the wheel and driving the damn bus we’re
perpetuating the problem. Which seems hypocritical,
but then it’s mainly her money so what do I know?
Secondly,
in complete contrast to the above, we can’t actually afford what I would
like. Whilst my pretence at socialist
ideals suggests I’d be happy in a one-bed council flat, because that’s all we
technically need, in reality I want an SE4 Victorian or Georgian five bedroom
townhouse replete with original features, an expansive lawn and fireplaces in
every room. Alas, a million pounds we do
not have, fortunately for my soul, but being somewhere in-between two bed
prettiness and bigger 1930s terraces is creating tough decisions and they’re
almost to big for logic, the amounts of money involved too huge for rationality
so we’re forced to be governed by our hearts.
We’re highly unlikely to find the stuff of our dreams and so with every
property we weigh the pros and cons and if the former smother the later, we gee
ourselves up into getting excited by it, flaws and all. We’re evangelical about the good points and
brush the failings aside to manipulate our hearts into that emotional rush and
convince ourselves that a lifetime of debt won’t be so hard.
And then
something goes wrong and we don’t get to buy it after all. False heartbreak still knocks the breath out
of you.
On
Saturday, in-between further property wooing, we took to the streets in
protest. Following South London
Healthcare’s financial implosion last year, advisors have submitted their
recommendations to Jeremy Hunt, the new Health Secretary and former Murdoch
lapdog. A minister who has described his
proudest achievement as an MP to be “saving his local A&E”, Hunt’s
specialism seems to be looking after himself.
The proposals suggest breaking up SLH, which was only formed in 2010,
back into separate hospitals and giving them to other, nearby NHS Trusts to
manage. Lewisham Hospital will take over
the running of Woolwich Hospital, although to do so it must close its own A&E
facility (which only opened last year following a £9million refit) and
alongside it dependant services like the highly regarded maternity unit.
This is, by
necessity of brevity, a condensation of the arguments and I recommend you toread the information yourself to make a decision, but essentially it reads like
this: functioning, financially stable
Trust bails out neighbour at the cost of local services.
Lewisham
management supports the merger, despite the risk of going down with the sinking
ship, but not the cutting of service provision.
Depending on who you listen to, the numbers either make sense or they
don’t. Stats, you can make them say what
you like. Clinical leads suggest that it
will lead to reduced provision for the local populace, which it almost
certainly will, given that Woolwich is an hour away by a sequence of unreliable
buses, but from our side of Lewisham you could always self-present to King’s in
Camberwell and besides the national Medical Director, Sir Bruce Keogh,
disagrees.
It doesn’t
really matter. The point is, it just
feels wrong. It’s an emotional reaction,
an – in many ways – irrational reaction but easily justifiable. After all, there’s nothing more human than
being concern about our health, is there?
And 25,000 other people thought so too as we tooted and whistled and
brandished banners in the cool, bright afternoon air heading from Lewisham
centre to Mountsfield
Park . Local children wore labels declaring them to
be a Lewisham baby – some of the last.
It’s an emotive issue; it can’t help but be otherwise. Hunt, however, appears immune to the human
factor. He rises above it, accepts the
recommendations and passes them to the watchdog for approval and
implementation. With some minor tweaks
the proposal will go through and thousands of people – me included – will fail
to grasp or even care about the logic behind it because we all trust our heart
above everything else.